Overview

All bookings and appointments with Aurilus are subject to a non-refundable deposit requirement. The amount of the deposit varies depending on the type of appointment and will be specified at the time of booking. By booking an appointment, you agree to this no-refund policy for deposits and understand that no refunds or exchanges will be provided for cancellations or rescheduling.

Refund and Returns Policy for Products

All product sales are final and non-refundable. We do not offer refunds, exchanges, or returns for any products purchased from Aurilus.

Proof of Purchase

To process any claims related to product quality, we may require a receipt or proof of purchase. Please do not return any purchases directly to the manufacturer.

Exchanges

Exchanges are only available for defective or damaged items. To request an exchange, please email us at [email protected].

Gifts

If an item was marked as a gift upon purchase and shipped directly to you, you’ll receive a gift credit if an exchange is approved.

Shipping Claims

For issues related to shipping, please contact us at [email protected]. If shipping issues require product replacement, customers may be responsible for return shipping costs.

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Image and Media Consent

By booking an appointment, you consent to allow any photographs, videos, or other media taken during your appointment to be used for our marketing materials, including websites, social media, advertisements, and other promotional content. No personal or sensitive information will be shared without explicit consent. Please reach out if you have any concerns or wish to withdraw consent.

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For any questions related to deposits, bookings, or policies, please contact us at [email protected].